The owners of Rockwall Urgent Care & Occupational Medicine are pleased to announce that Liz Wiley, FNP-BC, has joined their team as the new Director of Operations for both the Rockwall and Royse City locations.
Wiley brings a combined 15 years of experience in urgent care, primary care, long-term acute care, and hospice care.
Her new role will include managing the clinic staff and overseeing day-to-day processes at both Rockwall Urgent Care and Royse City Urgent Care. Managing two clinics that are open 8-12 hours a day seven days a week will require time, skill, and effort. But Wiley is up to the task, primarily because of the people who work at Rockwall Urgent Care. “The RUC staff has been very welcoming. I believe hospitality and kindness are difficult to teach. Either you have it or you don’t. We can teach people skills that are required for any task or job, but it’s also important that our staff have the customer service skills that our patients need and deserve. Thankfully, our staff possesses these qualities.”
Wiley is excited about her new position at the clinic. When I asked about her favorite things about the clinics, she promptly answered, “The marketing director.” OK, maybe someone was putting words in her mouth on that one . . . She actually stated, “The staff is second to none. They’re trained to work in the front and back, which gives the clinic a lot of flexibility. Rockwall Urgent Care hires and retains great people which says a lot about their high standards. The turnover here is quite low—unusual in the healthcare industry. The locations are convenient and easily accessible, and the clinic hours are well-suited for the area.” It’s clear Wiley is proud of the people and entities she represents.
Here’s the bottom line: Rockwall Urgent Care and Royse City Urgent Care are lucky to have Liz Wiley heading up their clinic operations. She’s the perfect fit.